• 24-Hour Emergency Service: 512-972-1000
• Water and fire hydrant leaks, water main breaks, overflows and water pressure: 512-972-1000 or complete an online form here.
• New Utility Service and Billing Questions (Austin Energy): 512-494-9400
  Administrative Offices: 512-972-0101
• Customer Service/TAPS: 512-972-0000
• Community Relations: 512-972-0155
• Involvement Opportunities: 512-972-0155
• Dillo Dirt Sales Location Info.: 512-972-1950
• Water Conservation: 512-974-2199

For general questions, comments, or concerns, please send e-mail to Lisa.Rhodes@ci.austin.tx.us

For new service including water, wastewater, solid waste and electric click here for Online Customer Care.

For billing questions including account balances, consumption inquiries, deferred payments, final termination notices, levelized billing, low income discount program, reconnection of service for delinquent accounts, pay stations and drop boxes, and the City's Plus One Program please call the Austin Energy Customer Service Center at (512) 494-9400 from 7:00 a.m. to 7:00 p.m. Monday through Friday or send an e-mail to myaccount@coautilities.com

Consolidated City Utility Billing information may also be obtained by visiting Austin Energy's Web Site

Who to contact for permanent repair
When repairs have been made which affect the roadway, sidewalk, curbs, gutters or driveways, the Utility will make temporary repairs and submit a request to Public Works, Street and Bridge Division for permanent repairs. To check on the status of the permanent repair, please call 512-974-8751 and/or visit their web site at http://www.ci.austin.tx.us/streets/

For Customer inquiries concerning the Evaporative Loss Program and billing adjustments, Wastewater Metering Program and billing adjustments, Wastewater Averaging, Water and Wastewater Rates, and Accuracy Test of Water Meters please send an e-mail to AWURCS@ci.austin.tx.us

For Water Conservation inquiries, watering tips, and rebate information please contact the City of Austin's Water Conservation Program at (512)-974-2199, send an e-mail to watercon@ci.austin.tx.us or visit their website at http://www.ci.austin.tx.us/watercon/

For information concerning Utility Service Regulations and the Land Development Code please visit the Code of Ordinances site at http://www.amlegal.com/austin_tx/

For information on the Austin Water Utility Service Extension Request Process, please contact the Utility Development Services Division at 512-972-0207 or visit their web site at Service Extension Request